Frequently Asked Questions

Read the Frequently Asked Questions about sending Amazing Gifts worldwide. Luxury Gifts for any occasion: Birthdays, Christmas. The best corporate business gifts on Gift Delivery Shop.

ABOUT GIFT DELIVERY SHOP

GIFT DELIVERY SHOP IS AN ACCREDITED & UNIQUE INTERNATIONAL NETWORK OF GIFT SUPPLIERS & MANUFACTURERS WITH OFFICES IN BELGIUM, NEW YORK, SINGAPORE, DUBAI, THE UNITED STATES & CANADA THAT SPECIALIZES IN UNIQUE GIFTS & GIFT BASKET DELIVERY WITH FREE WORLDWIDE SHIPPING. WE STRIVE FOR MAXIMUM CUSTOMER SATISFACTION, UNIQUE QUALITY GIFTS & 24/7 CUSTOMER SERVICE. GIFT DELIVERY SHOP HAS RECEIVED MULTIPLE LONG TERM SERVICE AWARDS & HAS BEEN RECOGNIZED AS BEING ONE OF THE MAIN GIFTING SERVICE PROVIDERS FOR ONLINE GIFT DELIVERY WORLDWIDE, REACHING A NETWORK IN OVER MORE THAN 190 COUNTRIES AND CHOSEN BY OVER 340 COMPANIES AS PREFERRED CORPORATE GIFTS PARTNER.

WHAT SERVICES ARE INCLUDED IN MY GIFT DELIVERY

GIFT DELIVERY SHOP IS A LEADING GIFTING SERVICE PROVIDER WORLDWIDE. WE ARE MORE THAN JUST AN ONLINE SHOP FOR PRODUCTS & OFFER ADDITIONAL SERVICES IN ONE GIFTING BUNDLE. WHENEVER YOU SEND A GIFT OR GIFT BASKET WITH GIFT DELIVERY SHOP, FIRST OUR GIFTING EXPERTS WILL FIND THE BEST GIFTS FROM LOCAL CRAFTSMEN, ARTISANS & SUPPLIERS IN OR NEAR THE RECIPIENT COUNTRY WORLDWIDE BASED ON THE GIFT TYPE YOU SELECTED. THEY CHECK COUNTRY REGULATIONS, DELIVERY TIMES & AVAILABLE PRODUCTS TO FIND THE BEST GIFT FOR YOU. THEN WE WILL ARRANGE & PAY FOR SHIPPING & DELIVERY, WHICH IS ALSO ALREADY INCLUDED IN YOUR GIFT PRICE TO MAKE OUR CLIENTS LIVES MORE CONVENIENT. THE ONLY ADDITIONAL COST YOU MIGHT FIND UPON CHECKOUT ARE SPECIFIC COUNTRY IMPORT FEES DEPENDING ON THE RECIPIENT COUNTRY. NOT ALL COUNTRIES HAVE THESE FEES. WE ARRANGE THE PERSONAL GIFT MESSAGE AND ENSURE YOUR GIFT IS SHIPPED. GIFT DELIVERY SHOP OFFERS ALL OF THE ABOVE IN ONE NICE GIFT DELIVERY BUNDLE.

GIFT BASKETS, GIFT SETS & GIFT BOXES

All gift baskets, gift hampers, gift boxes, gift bags & gift sets sold on Giftdeliveryshop.com are assembled by local suppliers in or near the recipient country of your choice to ensure safe & fast delivery. These third-party suppliers will also be responsible for the shipping. The suppliers will choose the best gift or gifts based on the hamper or basket size chosen and ordered by the client (small-medium-large-other) and deliver these to the recipient.

Giftdeliveryshop.com does not intervene or has any control over the chosen gifts as these are carefully selected by local experts and craftsmen within the recipient country. By ordering & buying the gift baskets the client agrees that the basket will be assembled with gifts chosen by the local supplier and agrees fully that Giftdeliveryshop.com shall not be held accountable for any deviation regarding the client expectations and the delivered Gift Set, Gift Basket, Gift Hamper or Gift Box.

IMPORTANT TIPS FOR RECIPIENT INFO ON CHECKOUT

On the giftdeliveryshop.com checkout page, you will be asked to enter your own (sender) information and following the recipient information. As we deliver to countries worldwide with many different local couriers & regulations, we are happy to share some best tips & tricks to ensure that your gift is delivered as smoothly as possible:

Add the Recipient Full Given Name, in case the recipient has adopted a second name (such as Asian nationalities using an English name), please add both names in the right spelling and alphabet. Remember the gift will be delivered in the recipient country by local couriers. Example: David wants to send a gift to his friend Hàoyǔ Len, who he has always known as Jackie Len a gift while Jackie is in China. If David wants to send Jackie a gift delivered in China, it is advised to include not only the recipient name David Len but also his local name Hàoyǔ Len + optionally even 浩宇 if possible. This will ensure easier delivery.
Add the Recipient full address, be as complete and precise as possible as giftdeliveryshop.com will send the gift to the address provided. In case of apartments, add the street number, floor and room number. Include special delivery instructions in the note field.
Add the Recipient full (destination country) phone number including the country & area code. In case the recipient has multiple numbers, please add the number that will be used in the Recipient delivery country as local couriers will not call internationally. Example: Ken wants to send his Indonesian girlfriend Julia who he met in the UK a gift while she is in Indonesia. Ken should add not only her UK number, but more important her Indonesian number as well to the order as local couriers will not call or even accept her UK number.
Only for specific countries:
- Korea: due to Korean Law we require either the recipients PCCC number or passport + issuing country + expiry date to successfully import your gift basket. This information is not stored by us and will only be used for successful import into Korea.
- Brazil: for some items we require the recipient CPF, (format 000.000. 000-00) to allow our gifts to be imported. This information is not stored and will be removed after processing your order.
- Latin America: while it is possible for us to deliver some gifts in Latin America without extra information, we advice to include the passport ID + issuing country + expiry date to ensure smooth delivery. If needed our team will contact you for more information.
- Turkey: for certain types of gifts, we need the TCKN (Türkiye Cumhuriyeti Kimlik Numarası) or Turkish Identification Number. This is generally not needed for our chocolate & gourmet gifts.
- China: Our team may contact you for additional information for certain gift products.
Optional : Add the Recipient email. This will not used by us except in the rare scenario where a local courier cannot reach the recipient by phone , then a notification & tracking email will be send. This email can also be used by giftdeliveryshop.com upon request of the sender to send an e-card.

If any critical information is missing, giftdeliveryshop.com will reach out to you to complete your order. Please contact us or send a message to info@giftdeliveryshop.com if you have any more questions.

PAYMENT OPTIONS & LOCAL CURRENCIES

All prices on giftdeliveryshop.com have the currency of the price clearly indicated next to it. To allow for a more pleasant shopping experience, giftdeliveryshop.com changes the prices & currencies whenever possible to your local currency without additional cost. For most non-EU countries, prices are shown in US Dollar (USD). Countries using euro will have their prices shown in EUR. The United Kingdom will have the opportunity to buy in GBP and India with see their prices in INR. If you would like to pay in a currency not shown on the website, or would like to receive a direct bank transfer instruction for your purchase, please contact us or send a message to info@giftdeliveryshop.com .

PAYMENTS & ORDER PROCESSING

GIFT DELIVERY SHOP GUARANTEES FAST PROCESSING OF ORDERS IN 24-48 HOURS AFTER PAYMENT HAS BEEN RECEIVED. A FIRST CONFIRMATION EMAIL IS SENT TO THE CUSTOMER AFTER THE ORDER HAS BEEN PLACED. ANY DELAYS CAUSED BY OUR PAYMENT PARTNERS (STRIPE, PAYPAL,VISA) WILL NOT BE TAKEN INTO ACCOUNT FOR THE GIFT DELIVERY SHOP ORDER PROCESSING. A SECOND EMAIL WILL BE SEND WHEN THE ORDER HAS BEEN PROCESSED & SHIPPED. TO ENSURE TIMELY DELIVERY, THE GIFT DELIVERY SHOP ADVISES ITS CUSTOMERS TO ORDER IN ADVANCE (24-48 HOURS) DEPENDING ON THE LOCATION. PLEASE NOTE THAT GIFTDELIVERYSHOP DOES NOT CONTROL THE VARIOUS SHIPPING PROVIDERS (DHL, AMAZON, TNT, VARIOUS POSTAL FIRMS & COURIERS) AND THESE COMPANIES DO NOT WORK ON CERTAIN HOLIDAYS. IF YOUR PAYMENT HAS BEEN FREQUENTLY BLACKLISTED OR VIOLATES THE GENERAL RULES OF CONDUCT, YOUR ORDER MIGHT BE REFUSED. CLIENTS HAVE THE POSSIBILITY TO LEAVE NOTES UPON ORDERING. PLEASE NOTE THAT WHILE GIFT DELIVERY SHOP WILL TRY TO FOLLOW THESE REQUESTS, WE CANNOT CATER TO REQUESTS BEYOND REASONABLE CONTROL.

SHIPPING & DELIVERY

GIFT DELIVERY SHOP PARCELS, BASKETS & PACKAGES ARE CAREFULLY PACKED AND PRESERVED ACCORDINGLY PRIOR TO SHIPPING & DELIVERY. ALL ITEMS ARE FREQUENTLY & RIGOROUSLY CHECKED AND AUDITED BY AN EXTERNAL PARTY TO ENSURE QUALITY.

GIFT DELIVERY SHOP OFFERS FREE SHIPPING ON ALL ORDERS INTERNATIONALLY THANKS TO A STRONG LOGISTIC NETWORK OF SUPPLIERS & COURIERS. DEPENDING ON THE ORDER QUANTITY AND THE ORIGIN OF THE GIFTS, AS WELL AS CUSTOMS PROCESSING TIMES, ORDERS MIGHT ARRIVE IN SEPARATE GIFT PACKAGES AT DIFFERENT MOMENTS. ALL GIFTS COME FROM OUR MANUFACTURERS AND PARTNERS LOCATED IN DIFFERENT COUNTRIES WHO SPECIALIZE IN THESE CRAFTS TO ENSURE TOP QUALITY GIFTS. TRACKING & SHIPPING INFORMATION WILL BE PROVIDED VIA MAIL UPON PROCESSING THE ORDER. CUSTOMERS CAN ALSO TRACK THEIR ORDERS FROM THE ACCOUNT MENU IF THEY HAVE MADE AN ACCOUNT.

SOME GIFTS (SUCH AS ALCOHOL, FOOD & CONSUMABLES) MAY BE IMPACTED BY IMPORT RESTRICTIONS FOR SOME COUNTRIES. THESE RESTRICTIONS WILL BE MENTIONED ON THE SPECIFIC GIFT PAGES AND IN CASE OF AN ORDER FOR A RESTRICTED COUNTRY, GIFT DELIVERY SHOP WILL CONTACT YOU TO HELP FIND A SUITABLE SUBSTITUTE GIFT.

SHIPPING & DELIVERY TIMES CAN BE IMPACTED BY VARIOUS FACTORS SUCH AS FORCE MAJEURE & WORLDWIDE EVENTS. CERTAIN COUNTRIES WILL NOT BE AVAILABLE IN THE LIST OF DELIVERY COUNTRIES ON THE CHECK-OUT PAGE. THIS CAN BE THE RESULT OF INTERNATIONAL REGULATIONS. IF YOUR DESIRED COUNTRY IS NOT AVAILABLE, PLEASE SEND AN EMAIL TO INFO@GIFTDELIVERYSHOP.COM AND WE WILL FIND ALTERNATIVE SHIPPING OPTIONS FOR YOU WITHIN 24 HOURS. WE ARE ALWAYS HAPPY TO HELP.

RETURN & REFUND POLICY

At Giftdeliveryshop.com , we have a friendly refund policy to ensure your online purchase is hassle-free and we make every effort to ensure that you receive excellent service. All orders that have been placed but not yet processed are eligible for refund. Any processing fees & payment transfer fees (such as Stripe, PayPal etc.) will be deducted from the refund.

We regret that you may not cancel an order once your order is processed. Refunds will not be given under any of the following circumstances:

Any orders once they have been processed by giftdeliveryshop.com. From this point on they are with the third-party courier for delivery. The client will receive a confirmation order when the order has been processed.
Any orders experiencing any form of delay or disruption of delivery (held at customs, issues with delivery, recipient not being reachable or unable to pick up the order.
Any orders affected by Force Majeure.
Any orders that were substituted or gift baskets that were assembled be design of the third party supplier that do not meet the expectations of the client.

COUNTRIES WITH ALCOHOL IMPORT RESTRICTIONS OR FEES

Please read our full alcoholic gifts policy here.

At giftdeliveryshop.com, we provide various gift baskets containing consumables & drinks, such as wine gift sets, gourmet gift sets, beer gift sets, gin gift sets, chocolate gift sets, coffee gift sets and more. However there are countries worldwide either restricting import of these gifts or taxing heavy import fees. For these countries, giftdeliveryshop.com does not provide shipping or delivery. This remark is clearly stated on the various gift set pages, as well as on the product detail pages to ensure our shoppers are aware of the restrictions. If you did however order a gift for one of these countries, you agree in accordance with our terms & conditions that this gift set will be substituted for another suitable gift basket.

WHAT ARE THE DELIVERY TIMES FOR THE GIFTS?

The estimated delivery date is shown on the checkout page when placing your order and depends on the destination country. These logistic times will usually vary between 1-4 working days.

WHY DO SOME RECIPIENT COUNTRIES STILL HAVE FEES?

Gift Delivery Shop offers free shipping, which means the courier & logistic cost of shipment is already included in the total gift & service price. Depending on the recipient country, additional fees may apply, such as customs fees, import fees & duties. For some very remote or hard to reach locations, such as warzones, remote islands and places with little to no courier service, additional fees may also be added. The total price of your gift delivery including all fees upon checkout is clearly displayed on the checkout page before payment and depends on the recipient country & location. There will not be any cost of fees for either the buyer or the recipient (such as country-specific import tax) apart from the price advertised on the website.